# Verse Help Center

> Help center for Verse

## Getting Started

- [Logging in to Verse](https://support.verse.ai/en/articles/6684296-logging-in-to-verse.md)
- [Get To Know Your Dashboard](https://support.verse.ai/en/articles/6684332-get-to-know-your-dashboard.md)
- [The Verse Glossary](https://support.verse.ai/en/articles/6443109-the-verse-glossary.md)
- [Enable Qualified Alerts](https://support.verse.ai/en/articles/6684302-enable-qualified-alerts.md)
- [Forgot your password?](https://support.verse.ai/en/articles/6684307-forgot-your-password.md)
- [Get to Know Alex!](https://support.verse.ai/en/articles/3963048-get-to-know-alex.md): Who is Alex?

## Verse Product Solutions & Conversation Design

- [How to Add a Personal Touch to Your Campaigns with Voice Memos](https://support.verse.ai/en/articles/12054172-how-to-add-a-personal-touch-to-your-campaigns-with-voice-memos.md): How to Send a Voice Memo
- [Conversation Quality Monitoring](https://support.verse.ai/en/articles/13119014-conversation-quality-monitoring.md): \(Automated + Concierge Messaging\)
- [Verse Engage Overview](https://support.verse.ai/en/articles/6695213-verse-engage-overview.md)
- [Verse Engage FAQ](https://support.verse.ai/en/articles/6695346-verse-engage-faq.md)
- [Verse Capture Overview](https://support.verse.ai/en/articles/6695342-verse-capture-overview.md)
- [Verse Capture FAQ](https://support.verse.ai/en/articles/6695344-verse-capture-faq.md)
- [Verse Revive Overview](https://support.verse.ai/en/articles/6695441-verse-revive-overview.md)
- [Mass Lead Upload for Past Leads](https://support.verse.ai/en/articles/4300495-mass-lead-upload-for-past-leads.md): How to send Verse your past leads to have them scrubbed
- [Hard Appointments](https://support.verse.ai/en/articles/8213505-hard-appointments.md)
- [Soft Appointments](https://support.verse.ai/en/articles/8213510-soft-appointments.md)
- [CallReady](https://support.verse.ai/en/articles/8213516-callready.md)
- [CallConnect™ Overview](https://support.verse.ai/en/articles/6695924-callconnect-overview.md)
- [What is CallConnect™ and how does it work?](https://support.verse.ai/en/articles/6695945-what-is-callconnect-and-how-does-it-work.md)
- [CallConnect™ Best Practices & FAQs](https://support.verse.ai/en/articles/6695953-callconnect-best-practices-faqs.md)

## All Features & Settings

- [Duplicate Leads Rules](https://support.verse.ai/en/articles/6953458-duplicate-leads-rules.md): This article overviews how Verse determines whether or not to engage a lead we receive, or if we should reject the lead as a duplicate.
- [Business Hours and Team Holidays](https://support.verse.ai/en/articles/10113267-business-hours-and-team-holidays.md): Team Holidays and Business hours, how these settings can affect your automation and improve communication with your Leads.
- [Nurture](https://support.verse.ai/en/articles/10113383-nurture.md): How to see what Verse sends your Unresponsive Leads
- [Conversation Take Over](https://support.verse.ai/en/articles/12833459-conversation-take-over.md): How to Get Started with Conversation Take over, everything you need to know
- [Managing your FAQs in the Customer Portal](https://support.verse.ai/en/articles/15848824-managing-your-faqs-in-the-customer-portal.md): Your team can now view, create, and update the FAQs that guide how Verse responds to your leads — directly in the Customer Portal. This guide walks through everything you need to kow.
- [Quick Replies via Conversation Takeover](https://support.verse.ai/en/articles/16206585-quick-replies-via-conversation-takeover.md): How to Respond to Leads using Quick Replies
- [Insights Dashboard Search Widget](https://support.verse.ai/en/articles/6843399-insights-dashboard-search-widget.md): We’ve added a search widget to the bottom of your default dashboard, allowing you to more easily search for leads inside Verse.
- [How to End a Conversation](https://support.verse.ai/en/articles/3963179-how-to-end-a-conversation.md): How do I stop my Concierge from contacting a specific lead?
- [Insights Dashboard](https://support.verse.ai/en/articles/6778914-insights-dashboard.md): Upon logging into Verse, you will be presented with your Insights Dashboard. This is where all your lead-specific analytics live.
- [Leave a Conversation Rating](https://support.verse.ai/en/articles/3963190-leave-a-conversation-rating.md): How do I rate the conversations Verse.io us having with my leads and provide feedback?
- [Send a Lead to a Team Member](https://support.verse.ai/en/articles/3963193-send-a-lead-to-a-team-member.md): How do I send a lead to another person on my team?
- [How to Manage Multiple Accounts and Campaigns with Verse](https://support.verse.ai/en/articles/3963124-how-to-manage-multiple-accounts-and-campaigns-with-verse.md): Team Members and Sub Accounts
- [Account Settings: Account Status](https://support.verse.ai/en/articles/10055171-account-settings-account-status.md): How to place your account on hold to prevent new Leads from being created, and end all existing conversations
- [Accessing & Updating Billing/Invoicing](https://support.verse.ai/en/articles/6688018-accessing-updating-billing-invoicing.md)
- [Changing Your Password](https://support.verse.ai/en/articles/3963175-changing-your-password.md): How do I change the password for accessing my Verse.io dashboard?
- [How Do I Change The Concierge Name & Concierge Title On My Account?](https://support.verse.ai/en/articles/6684315-how-do-i-change-the-concierge-name-concierge-title-on-my-account.md)
- [How Do I Change The Team Name On My Account?](https://support.verse.ai/en/articles/6684319-how-do-i-change-the-team-name-on-my-account.md)
- [Adding Additional Email Addresses](https://support.verse.ai/en/articles/3963132-adding-additional-email-addresses.md): How do I add additional email addresses to receive email notifications?
- [Adding a Live Transfer Number](https://support.verse.ai/en/articles/3963131-adding-a-live-transfer-number.md)
- [Always Know When Verse.io is Calling](https://support.verse.ai/en/articles/3963135-always-know-when-verse-io-is-calling.md): How do I know when Verse.io is live transferring a lead?
- [What is Two-Factor Authentication \(2FA\) and How to Set It Up](https://support.verse.ai/en/articles/9824662-what-is-two-factor-authentication-2fa-and-how-to-set-it-up.md)
- [Verse.io Dashboard Not Loading? Try Clearing Your Cookies/History](https://support.verse.ai/en/articles/3963282-verse-io-dashboard-not-loading-try-clearing-your-cookies-history.md): How do I get my Verse.io Dashboard to load?

## Integrating with Verse

- [Stay compliant with "Do Not Text" updates in your CRM](https://support.verse.ai/en/articles/4022025-stay-compliant-with-do-not-text-updates-in-your-crm.md): Automatically update leads in your CRM to "Do Not Text" when a lead opts-out of sms so you can stay compliant and keep this data in sync.
- [Revenue Generation Metrics by Verse](https://support.verse.ai/en/articles/8257801-revenue-generation-metrics-by-verse.md)
- [Integrations: A High-Level Overview](https://support.verse.ai/en/articles/9241999-integrations-a-high-level-overview.md)
- [Verse API](https://support.verse.ai/en/articles/6633523-verse-api.md): Learn how Integrate with Verse through our API
- [Salesforce Integration](https://support.verse.ai/en/articles/4001034-salesforce-integration.md): Automatically create new Salesforce leads in Verse, sync qualification data, update lead statuses, and more.
- [Big Purple Dot Integration](https://support.verse.ai/en/articles/6860562-big-purple-dot-integration.md): Automatically create new Big Purple Dot leads in Verse, sync qualification data, update lead statuses, and more.
- [Zoho Integration](https://support.verse.ai/en/articles/4030065-zoho-integration.md): Automatically create new Zoho CRM leads in Verse, sync qualification data, update lead statuses, and more.
- [HubSpot Integration](https://support.verse.ai/en/articles/4038601-hubspot-integration.md): Automatically create new HubSpot leads in Verse, sync qualification data, update lead statuses, and more.
- [Realvolve Integration](https://support.verse.ai/en/articles/4229112-realvolve-integration.md): Automatically send new leads created in Realvolve to Verse and keep your data in sync.
- [Connecting Facebook Leads to Email By Zapier!](https://support.verse.ai/en/articles/3963198-connecting-facebook-leads-to-email-by-zapier.md): How do I connect my Facebook Leads to Verse.io through Email By Zapier?
- [Connecting to LeadPops](https://support.verse.ai/en/articles/3963211-connecting-to-leadpops.md): How do I setup my LeadPops funnels to go into Verse.io?
- [Sending Facebook leads to Verse.io via Zapier](https://support.verse.ai/en/articles/3963206-sending-facebook-leads-to-verse-io-via-zapier.md): How do I send my Facebook leads to Verse.io using Zapier?
- [What is Zapier?](https://support.verse.ai/en/articles/3963271-what-is-zapier.md): A brief overview
- [Creating a Zapier Account](https://support.verse.ai/en/articles/3963265-creating-a-zapier-account.md): How do I sign up with Zapier?
- [How to Get Started with Verse on Zapier](https://support.verse.ai/en/articles/4016879-how-to-get-started-with-verse-on-zapier.md): Learn the basics of setting up Verse in Zapier
- [How to Set Up a Zap in Zapier](https://support.verse.ai/en/articles/3963269-how-to-set-up-a-zap-in-zapier.md): How do I set up my first zap?
- [Invite Verse.io to Your Zapier Organization](https://support.verse.ai/en/articles/4953383-invite-verse-io-to-your-zapier-organization.md)
- [Accept Verse.io’s Invitation to Join a Zapier Organization](https://support.verse.ai/en/articles/4961868-accept-verse-io-s-invitation-to-join-a-zapier-organization.md)
- [Zapier: What to do if your zap isn’t working](https://support.verse.ai/en/articles/3963275-zapier-what-to-do-if-your-zap-isn-t-working.md): What to do if your zap isn’t working?
- [Zapier Tutorial \(Split Fields: Full Name into First & Last Names\)](https://support.verse.ai/en/articles/3963274-zapier-tutorial-split-fields-full-name-into-first-last-names.md): How do I split fields within Zapier \(Full name into First and Last name fields\)?
- [Text Formatter - Facebook Zap](https://support.verse.ai/en/articles/3963210-text-formatter-facebook-zap.md): How do you build the Text Formatter on a Facebook Zap?
- [Mailparser](https://support.verse.ai/en/articles/6640459-mailparser.md)
- [Create Email Forwarding Rules in Gmail](https://support.verse.ai/en/articles/6643765-create-email-forwarding-rules-in-gmail.md)
- [Create Email Forwarding Rules in Outlook](https://support.verse.ai/en/articles/6643800-create-email-forwarding-rules-in-outlook.md)
- [CRMs and Sources that Integrate via Email Parsing](https://support.verse.ai/en/articles/6643426-crms-and-sources-that-integrate-via-email-parsing.md)
- [Sending Leads via Webhook](https://support.verse.ai/en/articles/3963208-sending-leads-via-webhook.md): How do you use a Webhook to connect your leads to Verse.io?
- [Insellerate Integration](https://support.verse.ai/en/articles/6767067-insellerate-integration.md): Automatically create new Insellerate leads in Verse, sync qualification data, update lead statuses, and more.
- [Velocify Integration](https://support.verse.ai/en/articles/8210058-velocify-integration.md): Automatically create new Velocify leads in Verse, sync qualification data, update lead statuses, and more.

## Compliance and Messaging Policies

- [Messaging Policy Regarding Opt-Out Language](https://support.verse.ai/en/articles/6064315-messaging-policy-regarding-opt-out-language.md): Verse SMS Compliance Update
- [Verse Acceptable Use Policy](https://support.verse.ai/en/articles/6184566-verse-acceptable-use-policy.md)
- [Short Link Guidelines and Compliance](https://support.verse.ai/en/articles/6856801-short-link-guidelines-and-compliance.md)
- [Best Practices to Avoid Spam Filtering](https://support.verse.ai/en/articles/8295245-best-practices-to-avoid-spam-filtering.md): Brought to you by the Verse Compliance Team
- [Messaging & Website Compliance Requirements](https://support.verse.ai/en/articles/8444296-messaging-website-compliance-requirements.md)
- [trustContact™ Overview](https://support.verse.ai/en/articles/6695955-trustcontact-overview.md)

## Verse Capture

- [DAY 1 Checklist - Getting Started With Verse Capture](https://support.verse.ai/en/articles/6425038-day-1-checklist-getting-started-with-verse-capture.md): Complete these three steps in order to complete your onboarding!
- [Before Installing Verse Capture](https://support.verse.ai/en/articles/6378217-before-installing-verse-capture.md)
- [Installing Verse Capture on Google Tag Manager](https://support.verse.ai/en/articles/6384954-installing-verse-capture-on-google-tag-manager.md)
- [Installing Verse Capture on Duda](https://support.verse.ai/en/articles/6387108-installing-verse-capture-on-duda.md)
- [Installing Verse Capture on Weebly](https://support.verse.ai/en/articles/6399543-installing-verse-capture-on-weebly.md)
- [Installing Verse Capture on Shopify](https://support.verse.ai/en/articles/6399562-installing-verse-capture-on-shopify.md)
- [Installing Verse Capture on Leadpages](https://support.verse.ai/en/articles/6399589-installing-verse-capture-on-leadpages.md)
- [Installing Verse Capture on Boomtown ROI](https://support.verse.ai/en/articles/6399602-installing-verse-capture-on-boomtown-roi.md)
- [Installing Verse Capture on Kunversion \(InsideRealEstate\)](https://support.verse.ai/en/articles/6399626-installing-verse-capture-on-kunversion-insiderealestate.md)
- [Installing Verse Capture on EasyAgentPro](https://support.verse.ai/en/articles/6399629-installing-verse-capture-on-easyagentpro.md)
- [Installing Verse Capture on Real Estate Webmasters](https://support.verse.ai/en/articles/6399643-installing-verse-capture-on-real-estate-webmasters.md)
- [Installing Verse Capture on Real Geeks](https://support.verse.ai/en/articles/6399650-installing-verse-capture-on-real-geeks.md)
- [Installing Verse Capture on Commissions INC \(CINC\)](https://support.verse.ai/en/articles/6399654-installing-verse-capture-on-commissions-inc-cinc.md)
- [Installing Verse Capture on Your Website](https://support.verse.ai/en/articles/6378117-installing-verse-capture-on-your-website.md)
- [Installing Verse Capture on Wix](https://support.verse.ai/en/articles/6384885-installing-verse-capture-on-wix.md)
- [Installing Verse Capture on WordPress](https://support.verse.ai/en/articles/6384927-installing-verse-capture-on-wordpress.md)
- [Installing Verse Capture on Squarespace](https://support.verse.ai/en/articles/6378139-installing-verse-capture-on-squarespace.md)
- [Select your Conversation Script](https://support.verse.ai/en/articles/6384799-select-your-conversation-script.md): Select your Conversation Script for Verse Capture based on industry type
- [View Your Solar Verse Capture Script](https://support.verse.ai/en/articles/6384877-view-your-solar-verse-capture-script.md): Verse Capture scripting for customers in Solar
- [View Your Real Estate Verse Capture Script](https://support.verse.ai/en/articles/6384831-view-your-real-estate-verse-capture-script.md): Verse Capture scripting for customers in Real Estate
- [View Your Mortgage Verse Capture Script](https://support.verse.ai/en/articles/6384875-view-your-mortgage-verse-capture-script.md): Verse Capture scripting for customers in Mortgage
- [Logging in to Verse Capture](https://support.verse.ai/en/articles/6387221-logging-in-to-verse-capture.md)
- [How to create multiple Verse Capture widgets](https://support.verse.ai/en/articles/6798391-how-to-create-multiple-verse-capture-widgets.md)
- [Where Can I find My Account's Unique ID aka Verse.io API Key?](https://support.verse.ai/en/articles/6458142-where-can-i-find-my-account-s-unique-id-aka-verse-io-api-key.md)
- [Verse Capture Overview](https://support.verse.ai/en/articles/6387232-verse-capture-overview.md)
- [Accessing & Editing your Capture Widget](https://support.verse.ai/en/articles/6778921-accessing-editing-your-capture-widget.md)
- [How Do I Update My Verse Capture Greeting?](https://support.verse.ai/en/articles/6458156-how-do-i-update-my-verse-capture-greeting.md)
- [How Do I Change The Concierge Name & Concierge Title On My Account?](https://support.verse.ai/en/articles/6458157-how-do-i-change-the-concierge-name-concierge-title-on-my-account.md)
- [How Do I Change The Team Name On My Account?](https://support.verse.ai/en/articles/6458160-how-do-i-change-the-team-name-on-my-account.md)
- [How Do I Update My Payment Information?](https://support.verse.ai/en/articles/6458162-how-do-i-update-my-payment-information.md)
- [Where Can I View & Manage My Invoices?](https://support.verse.ai/en/articles/6458168-where-can-i-view-manage-my-invoices.md)
- [Forgot your password?](https://support.verse.ai/en/articles/6403156-forgot-your-password.md)
- [Send Verse Leads From External Sources](https://support.verse.ai/en/articles/6403167-send-verse-leads-from-external-sources.md): Learn how to send Verse leads you are generating from sources outside of Verse Capture
- [Verse Capture FAQ](https://support.verse.ai/en/articles/6387326-verse-capture-faq.md): Frequently asked questions for Verse Capture
- [Creating Your Account](https://support.verse.ai/en/articles/6378384-creating-your-account.md): Learn how to setup your Verse Capture account
- [How Do I Customize My Verse Capture Widget?](https://support.verse.ai/en/articles/6539665-how-do-i-customize-my-verse-capture-widget.md)
- [Get To Know Your Dashboard](https://support.verse.ai/en/articles/6381714-get-to-know-your-dashboard.md): View conversations, results, and customize settings.
- [Locate Your Verse Capture Widget Code](https://support.verse.ai/en/articles/6387066-locate-your-verse-capture-widget-code.md)
- [Enable Qualified Alerts](https://support.verse.ai/en/articles/6381610-enable-qualified-alerts.md): Determine how you want to receive notifications.
- [Canceling Verse Capture](https://support.verse.ai/en/articles/6433961-canceling-verse-capture.md): Learn how to cancel your Verse Capture account
- [Create Leads In Your CRM via Zapier](https://support.verse.ai/en/articles/6384570-create-leads-in-your-crm-via-zapier.md): General instructions on how create leads in your CRM via Zapier

## Time Zone and Business Hour Settings

- [Maximizing Engagement with Custom Business Hours](https://support.verse.ai/en/articles/8901013-maximizing-engagement-with-custom-business-hours.md): Understanding your account's Business Hours settings, and how it can be leveraged.
- [Understanding Acceptable Automated Texting Hours](https://support.verse.ai/en/articles/8900864-understanding-acceptable-automated-texting-hours.md)
- [Determining a Lead's Local Time Zone](https://support.verse.ai/en/articles/8900877-determining-a-lead-s-local-time-zone.md)
- [State Specific Holidays & Hours](https://support.verse.ai/en/articles/9499311-state-specific-holidays-hours.md)

## QR Forms

- [How to Set Up a New QR Form](https://support.verse.ai/en/articles/9092177-how-to-set-up-a-new-qr-form.md)
- [How to Use Your Own QR Code](https://support.verse.ai/en/articles/9092244-how-to-use-your-own-qr-code.md)

## Getting Started | Atlas Platform

- [The Atlas Glossary](https://support.verse.ai/en/articles/11594222-the-atlas-glossary.md): A list of Atlas terms used
- [Existing User Login](https://support.verse.ai/en/articles/11592459-existing-user-login.md): How to login to the Atlas Platform
- [Loggin in for the first time](https://support.verse.ai/en/articles/11594090-loggin-in-for-the-first-time.md): How to login to the Atlas platform for the first time