Verse Acceptable Use Policy
Avi Tal avatar
Written by Avi Tal
Updated over a week ago

This Acceptable Use Policy (“AUP”) describes rules that apply to any party (“you”, “your”, “yours”, or “Client”) using any products and services (“Services”) provided by Verse Inc. or any of its affiliates (collectively, “Verse”). The examples described in this AUP are not exhaustive. Client is responsible for its compliance with this AUP. If Client violates this AUP, Verse may suspend Client's use of the Services. This AUP may be updated by Verse from time to time upon reasonable notice, which may be provided via Client's account, e-mail, or by posting an updated version of this AUP.

Your Responsibilities. You shall be responsible for Users’ compliance with this Agreement and the AUP, and for the quality, accuracy, legality, and substance of Your Content. You shall not: (1) use the Verse Platform or Non-Verse Application to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party rights, (2) use the Verse Platform or a Non-Verse Application to store or transmit Malicious Code, (3) interfere with or disrupt the integrity or performance of the Verse Platform, or (4) attempt to gain unauthorized access to the Verse Platform or its related systems or networks. Any conduct by You that in Our discretion restricts or inhibits any of Our other customers from using or enjoying the Verse Platform is expressly prohibited. You will use commercially reasonable efforts to prevent unauthorized access to, or use of, the Verse Platform, and notify Verse promptly of any such unauthorized access or use. Subject to the terms of this Agreement, including without limitation the AUP, You control the "scripts" used to communicate with Your Leads. It is Your responsibility to be familiar with laws, regulations, and best practices related to these scripts and all other communications with Leads.

Channels of Communication. The Verse Solution may be provided by phone, text (SMS), messaging application, web, webchat interface, email, and other channels of communication. You represent and warrant that You have obtained and documented all consents required from third parties to permit them (or their agent) to contact Leads for any purpose, including via phone, text (SMS), and email, and through the use of automated processes or technology as required by all applicable laws or regulations, including the US Telephone Consumer Protection ACT (TCPA), the US CAN-SPAM Act, and the Canada Anti-Spam Law. Client agrees that to the extent Verse contacts or assists in contacting third parties on Client’s behalf, that Verse is acting as Client’s agent in connection with such contact and that Client will be the maker, initiator, and/or sender of any calls, texts and/or emails, and not Verse. Client also agrees that Verse will use the Lead’s area code to determine the time zone unless Client specifically designates the Lead’s time zone, in which case Verse will rely upon Client’s representations of the time zone. Client represents and warrants that it has provided any required notices and obtained all required consents to contact a Lead under all applicable laws. Client agrees that Verse shall have no liability to Client, Client’s business Leads, or any third parties that arise from or relates to Client’s failure to comply with applicable laws, obtain any consents, provide any required notices, or determine the correct time zone for a Lead, as required by this section. You shall maintain accurate books and records in connection with obligations described in the AUP. Such books and records shall include without limitation records relevant to any customer lists and Lead consents, and all papers, correspondence, data, information, reports, records, files, and other sources of information relating to customer lists and Lead consents. Our duly authorized representatives shall have access during regular business hours, to examine, review, audit, and copy, at Our expense, all of Your books and records pertaining to customer lists and consents. You shall retain these records for a period of five (5) years after the termination or expiration of this Agreement, as applicable.

No Inappropriate Content or Users. Do not use the Services to transmit or store any content or communications (commercial or otherwise) that is illegal, harmful, unwanted, inappropriate, objectionable, confirmed to be criminal misinformation, or otherwise pose a threat to the public. This prohibition includes the use of the Services by a hate group or content or communications that originate from a hate group or are exploitive, abusive, or hate speech.

Prohibited Activities. Do not use the Services to engage in or encourage any activity that is illegal, deceptive, harmful, violating others’ rights, or harmful to Verse's business operations or reputation, including:

  • Violations of Laws. Violating laws, regulations, governmental orders, or industry standards or guidance in any applicable jurisdiction (collectively, “Applicable Laws”). This includes violating Applicable Laws requiring (a) consent be obtained prior to transmitting, recording, collecting, or monitoring data or communications or (b) compliance with opt-out requests for any data or communications.

  • Interference with the Services. Interfering with or otherwise negatively impacting any aspect of the Services or any third-party networks that are linked to the Services.

  • Reverse Engineering. Reverse engineering, copying, disassembling or decompiling the Services.

  • Falsification of Identity or Origin. Creating a false identity or any attempt to mislead others as to the identity of the sender or the origin of any data or communications.

No Service Integrity Violations. Do not violate the integrity of the Services, including:

  • Bypassing Service Limitations. Attempting to bypass, exploit, defeat, or disable limitations or restrictions placed on the Services.

  • Security Vulnerabilities. Finding security vulnerabilities to exploit the Services or attempting to bypass any security mechanism or filtering capabilities.

  • Disabling the Services. Any denial of service (DoS) attack on the Services or any other conduct that attempts to disrupt, disable or overload the Services.

  • Harmful Code or Bots. Transmitting code, files, scripts, agents, or programs intended to do harm, including viruses or malware, or using automated means, such as bots, to gain access to or use the Services.

  • Unauthorized Access. Attempting to gain unauthorized access to the Services.

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